Change or Add the From Address within Outlook

The “From” field is needed in order to send emails from a different email address, such as for a shared mailbox, or on behalf of a different person. Please note that you must be granted access permissions to “send from” or “send on behalf of” a different email address.

To request permission to a shared mailbox or to send on behalf of someone please submit a ticket to the service desk in the usual manner.

In Outlook, open a new email and select Options tab > Show Fields > From to enable the From field. 

Once the From field is enabled, select the From dropdown > Other Email Address. A pop-up box will appear for Send from Other Email Address.

Type in the email address you want to send from and select OK. 

Once you have typed in the new email and selected OK, the pop-up box will close and return you back to the new email. Check what email address appears under the From field, to confirm the email address has changed. The example below shows that the From field has been changed, to send from test@test.com

   

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