Setting an Out of Office on a Shared Mailbox

Setting an Out of Office on a Shared Mailbox

1.0                Overview

The purpose of this document is to explain how an Out of Office message can be enabled for a shared mailbox. Shared mailboxes are mailboxes that can be accessed by more than one user and is not their primary mailbox. The following rules apply to any shared mailboxes that automatically appear in your own Outlook client.

Note: these instructions will not work if you do not have access to the shared mailbox

2.0                Enabling Out of Office

1.       Go to https://outlook.office365.com/ followed by the shared mailbox address i.e https://outlook.office365.com/it.support@fredolsen.co.uk

2.       Login using your own email address and computer password

1.       A new tab will open, opening the webmail for the shared mailbox. In the top right-hand corner, select the settings cog


1.       Select “Account” from the left


1.       Select the “Automatic Replies” tab and tick the “Turn on automatic replies” switch


      
Add a message and adjust any of the settings. Once done, select “Save”

 

Automatic replies will now be on for the shared mailbox. Once ready to turn off the automatic replies, follow the same steps but change the “Automatic replies on” switch to off.